Delivery & Returns

Delivery & Returns

Order Confirmation:

 

As soon as you place your order, we will pre-authorise your card however your card will not be charged. We will then contact our supplier to confirm that the product you have purchased is available for immediate shipment. Once confirmed we will process the payment and your order will be dispatched straight away. If there is any delay such as an item which is on backorder, we will void the pre-authorisation and contact you to let you know.

 

 

Order Delivery

 

Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and your order will be dispatched within 2-3 working days, items that require two man delivery will have a lead time of approximately 2 weeks. you will then be contacted by text or email this will include notification of the delivery window and appropriate delivery options. please reach out to us via email at info@FieldFareFurniture.com so that we can help.

 

 

Damages:

 

We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to info@FieldFareFurniture.com so that we can open an insurance claim on your behalf.

 

 

Cancellations & Refunds:

 

Any orders cancelled after 48 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.

 

Returns Terms

We accept returns when an item arrives damaged or when we’ve sent an incorrect item. This must be reported within 2 working days.

We accept returns when you change your mind. You have 14 days to claim your return.

These terms are also applicable to both Distance Selling and Defective Goods or Incorrect Items returns.
All refunds will be processed as a credit to your account within 14 business days once the item has been received in our warehouse
All returns must be in the original packaging
Distance Selling Returns must be in the same condition as it was received

All returns must be submitted with complete evidence and information using the returns form on the website, within 3 working days of your delivery for defective goods or incorrect item returns, and 14 days for Distance Selling Returns. We do not consider evidence submitted outside the agreed deadlines.

The courier company will only collect the returned product from the registered shipping address (meaning, the original delivery address) and under no circumstances will the product be collected from another address. This safeguard is in place to inspect the product at the original address to avoid any possibility of breakage in subsequent transits.

There will be a 15% restocking fee for items return.

Non-deliveries
Should our delivery of your order not be successful or rejected:
All further delivery attempts will incur additional charges which will include both the original delivery and the original handling charge for the order.